We work across all sectors and industries. Our clients are people committed to personal and business improvement. We help them by providing
Examples of some of our more common consulting services include:
A business diagnostic (sometimes called an overview) provides an assessment of the health of your business. It offers an independent perspective of its strengths, weaknesses, opportunities and threats and will provide you with a range of practical business improvement ideas. The overview covers key areas of your business but focuses on those that you consider to be the most critical.
Our approach follows a simple Now Where How framework – where are you NOW, WHERE would you like to be and HOW will you get there? Recommendations usually focus on the most immediate and impactful improvements you can make to your business. . If you need help with implementation we can coach you through the process.
"My biggest regret is that we did not start this process a year ago"
A client servicing the resources sector
Strategy and planning
Business strategies are often over complicated and lead to ambiguous or unrealistic plans which are difficult to implement. We use the Now Where How framework to develop effective strategies that can be practically implemented.
To be really effective your strategy should start with your sustainable competitive advantage – or why customers should buy from you instead of your competitors. Once this has been identified we look at ways to ensure that everything you do in your business contributes towards achieving this in a profitable way. If you need help with implementation we can coach you through the process.
The process has given us great insight into where the company is right now, our competitors, the current market and where we are heading"
A client providing electrical and air-conditioning services
Profit improvement is about financial and operational efficiency. There is little point in trying to grow an inefficient business as it will merely result in pushing more work through an already stressed system.
We help you identify breakeven points and how to lower them. We do this by using realistic observations and recommendations on price, gross margins and operational expenditure and use this information to help set achievable revenue and profit targets. Your business processes either add value or add waste to the production of an item or service. Waste elimination is one of the most effective ways to increase profitability in a business and we can help you identify and remove it.
“Colin has challenged us in our operations, our financials and our future. He made us look deep into ourselves and our business operations. He strongly motivated both Directors and Managers."
A client in the communications sector
Sales and marketing
These are two different things. Marketing is concerned about creating awareness and demand for your products and services while sales is about having a process to close the deal. If your revenue is down it is not always a marketing problem, it is quite often a sales problem.
We help you improve both marketing and sales activities by putting you in your customer’s shoes and understanding why they should buy from you. This will help you better understand their habits, needs and problems and how to influence them to contact you. By improving your sales processes we can help to ensure you never leave money on the table when a customer calls.
"We are using the marketing plan ................ and our revenue has increased by more than 50% in the past year'"
A client in the NFP sector
Competition for tenders is increasing from both local and out of state businesses and the bar is continually being raised regarding what constitutes a good response and what does not. Crafting a strong response is not easy but it is not rocket science either.
We help you to improve your chance of success. We can’t guarantee it but we can guarantee that you will learn things that increase your likelihood of winning future tenders.
“Did a tender debrief yesterday…..Their words were “excellent submission, and if we were to provide an example to others of how tenders should be presented then this would be a great example”.
A client competing for government tenders
Capability statements provide a snapshot of your business or a particular service and are often required as part of a tender. They can also be used more widely as part of your marketing activities to help keep you front of mind with people you want to do business with and to encourage them to contact you directly.
Our capability statements are concise, easy to read and emphasise the strengths of your business and the value you offer your customers.
“The inclusion of the capability statement with all quotations has significantly increased our success rate”
A client in the resources sector
Getting the help you need to do this can be difficult and many support programs are too prescriptive, or don’t directly relate to the problems and challenges you’re facing on a daily basis.
Our approach is different because we use a blend of face to face consultation, workshops and online technology to help keep you on track. Our online coaching platform is available wherever and whenever you wish. It contains hundreds of business tools, diagnostics, resources, training and self-assessment modules to ensure your success.
“Meeting every month has made me think about the bigger picture rather than just getting business done from day to day. This has definitely contributed towards the significant improvement in profitability over the past year.”
A client in the health sector
Everyone learns differently and this approach enables you to receive a balance of face to face and online interaction that best suits you. Our approach is focused on building your skills and helping you to implement improvements. We do this by:
Clarifying and prioritising your objectives
There is probably a lot of stuff you want to do in your business but you can’t do it all at once. We will help you prioritise the most important things first so you can focus on doing them well. Once you complete each objective you can prioritise others, thus developing a rolling program of continuous improvement for yourself and your business.
Focusing On Micro Tasks
Large tasks tend to be complex and overwhelming. Breaking them into a number of smaller tasks can make implementation easier. Smaller tasks are usually simpler and easier to delegate and monitor.
Using Just-in-Time Learning
This is an effective way of learning what you want to know when you need it. You learn a new skill that you can immediately apply to solve your problem. This tests your understanding and boosts your confidence.
Tracking Actions Online
Capturing information online saves time. It is easier to find, easier to share, easier to collaborate and easier to delegate. You can also access it anytime, anywhere on any mobile device.
“Upon completion of the business overview it was evident that the value Colin bought to our team was crucial, and we therefore re-engaged Colin to work with us for 12 months during 2015 – 2016 to complete a business plan, and then coach and support in implementing the plan..... and we look forward to working with Colin in years to come.”
A client in the building industry
Getting the support you need for your business and addressing your personal development needs is critical to ongoing success, but many support programs are too prescriptive, or don’t directly relate to the pressing issues you’re facing on a daily basis.
Our training is different. We source much of our material through Mindshop because it focuses you on your business and results in practical action oriented outcomes. The training can be delivered face to face in workshops or online and is available on a 24/7 basis.
You can choose from a myriad of business and personal development courses comprising many hundreds of modules and complete them when you want and wherever you are. No need to take hours out of your busy working week to travel and attend workshops or seminars. Hands-on activities are a core component of all courses and ensure you put into practice your learnings, relating them back to your immediate needs as you progress