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Process and Structure

Reduce dependency on yourself

Some owners feel like they’re holding the whole business together. The interruptions, every decision, the work that comes back because expectations and processes aren't clear. It all adds up. You can’t step back without something slipping, and the business starts to feel like it’s running you.

Process and structure work helps you improve the way work flows through the business, so you’re not the one catching everything.

Who this is for

This is for owners who:

  • feel like everything depends on them

  • spend too much time fixing avoidable issues

  • struggle to delegate because things come back or slow down

  • want more consistency without adding layers of complexity

  • need the business to run more smoothly day to day

What we focus on

  • systemising the work that matters most

  • fixing friction points where work slows down, repeats, or comes back

  • delegating with clearer roles, expectations, and accountability

  • improving consistency without creating unnecessary bureaucracy

How we approach it

  • documenting repeatable processes

  • introducing simple checklists and templates

  • identifying bottlenecks and fixing one constraint at a time

  • improving handovers and communication

  • reducing rework and avoidable delays

  • clarifying responsibilities so decisions don’t all land with you

What you can expect

  • clearer roles and expectations

  • fewer interruptions and bottlenecks

  • more confidence in delegating

  • a smoother flow of work across the business

  • more space to focus on the work that actually moves things forward

How we work together

Work is hands-on and focused. We usually combine:

  • short diagnostics to pinpoint where work is getting stuck

  • simple tools that make processes easier to follow

  • working sessions where we map improvements together

  • individual prep work between meetings

Where to start

IIf you’re not sure whether this is the right place to begin, the  Business Pressure Diagnostic will help pinpoint where pressure is sitting and what’s most likely to make a difference first.
 

If you already know this is the area you want to work on, you’re welcome to get in touch here.

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