Overview

This policy explains how I collect, use, store, and protect your personal information. I respect your privacy and handle all information responsibly and in line with the Australian Privacy Principles (APP) under the Privacy Act 1988 (Cth).

 

What information I collect

I may collect personal information when you:

• Complete a business diagnostic or assessment.

• Submit a contact or enquiry form.

• Book or request a "Clarity Call."

• Communicate with me via email or phone.

The information collected may include your name, email address, business details, responses to diagnostic questions, and any other information you choose to provide. I only collect information that is reasonably necessary to provide my consulting services.

 

How I use your information

I use personal information to:

• Provide diagnostics and explain your results.

• Respond to enquiries and requests.

• Arrange and deliver consulting, coaching, or facilitation services.

• Improve my services and tools.

I do not sell or trade personal information to third parties.

 

Diagnostics and assessments

Diagnostics are used to help identify business challenges and support informed conversations..

• Confidentiality: Diagnostic responses are treated as strictly confidential.

• Access: Access to raw diagnostic data is restricted to me personally; I do not use external virtual assistants or third-party contractors to process these results without your explicit consent.

• Improvement: I may use de-identified data (where your name and business cannot be identified) to improve my diagnostic tools over time.

 

How information is stored and transferred

Information is stored securely using reputable third-party systems, including:

• Wix: My website hosting and form provider.

• Professional Tools: Standard email and scheduling software.

Cross-Border Disclosure: As this website is hosted on the Wix platform, your data may be stored through Wix’s data storage and general applications on secure servers behind a firewall. You acknowledge that these servers may be located outside of Australia (such as in the US, Ireland, or Israel).

 

Sharing of information

I do not share personal information with third parties except where:

• Required by law.

• Necessary to provide core services (e.g. email delivery).

• You have given explicit consent.

 

Access, Correction, and Complaints

Access: You may request access to the personal information I hold about you or ask for corrections if the information is inaccurate.

Complaints: If you have a concern about how I have handled your information, please contact me directly. I will respond to your complaint within 30 days. If you are not satisfied with my response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

Cookies and website analytics

This website uses basic cookies and analytics to understand how visitors interact with the site. This helps me improve site performance and user experience. This information is aggregate and does not personally identify you.

 

Changes to this policy

I may update this policy from time to time. The most current version will always be available on this website.

 

Contact

If you have questions regarding this policy or your data, please contact:

Colin Hall, Director 5PConsulting colin@5pconsulting.com.au

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